Privacy Policy

CustomPrintHub ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website (customprinthub.in) or place an order with us.

By using our services, you consent to the practices described in this policy. If you do not agree, please discontinue use of our platform.

We collect the following categories of personal information:

**Information you provide directly:** • Name, email address, phone number, and company name when you register, place an order, or submit an inquiry • Shipping and billing address for order fulfilment • Design files, artwork, and logos you upload for printing • Messages and correspondence you send us via contact forms or email

**Information collected automatically:** • Browser type, IP address, and device information • Pages visited, time spent on site, and referring URLs • Cookies and similar tracking technologies (see Section 7)

**Information from third parties:** • Payment confirmation data from payment processors (we do not store full card details) • Delivery status updates from courier partners

We use your personal information for the following purposes:

• **Order fulfilment:** Processing, producing, and delivering your custom print orders • **Communication:** Sending order confirmations, design proofs, shipping updates, and responding to inquiries • **Account management:** Managing your account and order history • **Customer support:** Resolving issues, handling returns, and addressing complaints • **Service improvement:** Analysing usage patterns to improve our platform and services • **Marketing:** Sending promotional emails and offers (only with your consent; you may opt out at any time) • **Legal compliance:** Meeting our obligations under applicable Indian laws

We do not sell, rent, or trade your personal information to third parties. We share your data only in the following limited circumstances:

• **Courier and logistics partners:** Your name, address, and phone number are shared with delivery partners solely to fulfil your order • **Payment processors:** Transaction data is shared with our payment gateway providers (e.g., Razorpay) to process payments securely • **Design and production tools:** Artwork files may be processed through our internal production software • **Legal requirements:** We may disclose information if required by law, court order, or government authority • **Business transfers:** In the event of a merger, acquisition, or sale of assets, your data may be transferred to the successor entity

All third-party partners are contractually obligated to handle your data securely and only for the specified purpose.

Your data is stored on secure servers located in India. We implement industry-standard security measures including:

• SSL/TLS encryption for all data transmitted to and from our platform • Restricted access to personal data on a need-to-know basis • Regular security audits and vulnerability assessments • Secure deletion of data that is no longer required

While we take all reasonable precautions, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your data.

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy:

• **Order data:** Retained for 7 years for accounting and legal compliance purposes • **Account information:** Retained for the duration of your account and up to 2 years after account closure • **Design files:** Retained for 90 days after order completion, then securely deleted unless you request otherwise • **Marketing preferences:** Retained until you opt out or request deletion

You may request deletion of your data at any time (see Section 9).

We use cookies and similar technologies to enhance your experience on our platform:

• **Essential cookies:** Required for the website to function (e.g., cart session, login state) • **Analytics cookies:** Help us understand how visitors use our site (e.g., pages visited, time on site) • **Preference cookies:** Remember your settings and preferences

You can control cookie settings through your browser. Disabling essential cookies may affect the functionality of the platform. We do not use cookies for third-party advertising.

Under applicable Indian data protection laws, you have the following rights:

• **Access:** Request a copy of the personal data we hold about you • **Correction:** Request correction of inaccurate or incomplete data • **Deletion:** Request deletion of your personal data (subject to legal retention requirements) • **Portability:** Request your data in a structured, machine-readable format • **Objection:** Object to processing of your data for marketing purposes • **Withdrawal of consent:** Withdraw consent for marketing communications at any time

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal information, please contact us immediately and we will delete it promptly.

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of material changes by posting the updated policy on our website with a revised "Last Updated" date. Continued use of our services after changes are posted constitutes your acceptance of the revised policy.

For any privacy-related questions, requests, or complaints, please contact our designated Grievance Officer:

Privacy & Data Team CustomPrintHub 42, Andheri Industrial Estate, Andheri West Mumbai – 400053, Maharashtra, India

Email: [email protected] Phone: +91 98765 43210 Monday–Saturday, 9am–7pm IST

We aim to resolve all privacy concerns within 30 days of receipt.